Product & Service Policy

Our commitment to quality and customer satisfaction

1. Product Quality and Assurance

AgriSea NZ Seaweed Ltd is committed to providing premium-quality seaweed-based products for agricultural, horticultural, and viticulture industries. All products are carefully formulated using sustainably harvested seaweed from New Zealand waters and undergo rigorous quality control processes to ensure they meet our high standards.

We source our seaweed in an environmentally responsible manner.
Each product is tested for quality and efficacy before being packaged for sale.
Should any issues arise regarding the quality of a product, we encourage customers to contact us immediately for support.

2. Sustainable and Ethical Practices

Sustainability is at the core of AgriSea NZ Seaweed Ltd. We are dedicated to maintaining and promoting the health of our marine and land ecosystems. Our harvesting practices are designed to minimize environmental impact and ensure the long-term availability of seaweed resources.

3. Customer Support

We value our customers and strive to provide exceptional support. Our customer service team is available to assist with any enquiries, orders, or concerns related to our products or services. We are committed to resolving customer issues in a timely and satisfactory manner.

For any questions or issues, customers can contact us via phone, email, or through our website's contact form.
We aim to respond to all enquiries within 24 hours during business days.

4. Returns and Refunds

AgriSea NZ Seaweed Ltd offers a fair and transparent return and refund policy:

Products can be returned for a full refund or replacement if they are found to be defective or not as described, provided that the return is initiated within 60 days of purchase.
Shipping costs for returns may be covered by AgriSea NZ Seaweed Ltd, depending on the nature of the issue.

5. Shipping and Delivery

We offer shipping throughout New Zealand and internationally, depending on the location. Our goal is to process and dispatch orders promptly, ensuring that our products reach our customers in optimal condition.

Orders are typically processed within 1-2 business days.
Customers will receive tracking information for their order once it has been dispatched.
Delivery times vary based on location and shipping method.

6. Product Usage and Safety

AgriSea NZ Seaweed Ltd products are designed for use in agriculture, horticulture, and viticulture applications. To ensure optimal results and safe usage, customers should follow all instructions and guidelines provided with each product.

Always adhere to recommended application rates.
Store products in cool, dry conditions away from direct sunlight.

7. Privacy and Data Protection

We respect the privacy of our customers. AgriSea NZ Seaweed Ltd is committed to protecting the personal information of our customers and will not share or sell any personal data without consent.

Customer information is used solely for order processing, shipping, and communication purposes.
We implement industry-standard security measures to protect customer data.

8. Changes to Policy

AgriSea NZ Seaweed Ltd reserves the right to modify this product and service policy at any time. Any changes will be communicated to our customers through our website and other appropriate channels.

Phone: 07 862 8424
Email: info@agrisea.co.nz
Website: Agrisea.co.nz